Item sent by DHL has not been delivered to buyer yet (7 days later). | Member To Member Support

dek6167 · 2025-10-31T20:05:31.043000Z

Hello, I sent an item to a buyer using simple delivery via DHL (as it was a bulky parcel). The item has been sitting in the final depot (Birmingham) for 5 days now without delivery attempted. How can I escalate this. I can't find a way to contact DHL, or to raise this with eBay (I thought the point of simple delivery was that they could deal with such issues). The buyer has contacted me to ask me to chase it. If anyone could offer any advice that would be great. Thanks.

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Item sent by DHL has not been delivered to buyer yet (7 days later). | Member To Member Support | eBay UK