Item sent back to me by Evri.

Question

The buyer purchased an item. Tracking states delivered but buyer never received it. The item was sent back to me somehow a month later but not the buyer. Buyer still wants the item. Case is now closed and cannot be re-opened.
Full refund cannot be issued as they will lose out on delivery and buyer protection.
Messaging or call back request does not work.

rostman2000 · Accepted Answer

I’ve managed to get through to eBay and finally got an explanation. The live support for the UK isn’t working at the moment, it just kept giving me the “try again later” error. I had to log in through eBay US to get a call‑back, and once I did that, they phoned me within about five minutes.

They’ve confirmed that because the case is closed, it can’t be reopened, even though the item was never delivered to buyer and was returned to me a month later. Unfortunately, messaging and the normal call‑back option on the UK site aren’t working, so the way around it is to use eBay US or eBay AU to reach the same support team, it all goes to the same place.

**peaseblossom** · Answer

You could just send it to them. If they used Paypal or a card to pay they would have some buyer protection.