Item returned by courier that buyer still wants. How do I get a new postage label? | Member To Member Support

granty7126 · 2026-04-18T07:11:00.871000Z

Hi. I received back an item I sold that the courier (Evri) failed to deliver after 1 attempt. The buyer still wants the item so I’m happy to resend it however I don’t want it sent again with Evri and need a new label. EBay doesn’t seem to provide one as it records the item as delivered. Anyone know how best to resolve? Thanks!

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Item returned by courier that buyer still wants. How do I get a new postage label? | Member To Member Support | eBay UK