Item requiring refund but not allowing it even though the seller changed delivery time two times

Question

I want to speak to an advisor, but AI does not answer the problem.

john1297576 · Answer

Sellers cannot change delivery times. As soon as past the delivery time you open a not received case. If no response in 3 days on day 4 escalate to ebay.

**peaseblossom** · Answer

Click on the More Actions dropdown menu arrow for the item on your purchases list and select "I didn't recieve it". That will open a case which you should escalate to ebay after 3 complete working days.

If you want to speak to someone there is no easy way of doing that these days. You have to click on help at top of a page, select a topic and then type in "speak to agent". Keep repeating.