Item removed by royal maill | Member To Member Support

paulr5591 · 2026-03-26T10:15:24.074000Z

I recently sold a vintage silver lighter and a woodworking tool. The latter was picked up by Ebay an my shipping options limited. On the other hand Ebay suggested Royal Mail for the lighter, which incidentally had never been used and had no gas. The lighter was picked up by Royal Mail and removed. The seller, who apparently knew it was restricted, as he sells lighters on Ebay, selected Royal Mail at chechout. Now he wants a full refund because he received an empty envelope. Should Ebay pick-up on restricted items? What are my options? I have not been able to find a way of contacting Ebay about this.

Discussions

Item removed by royal maill | Member To Member Support | eBay UK