Item Refunded Without Being Returned, Account Suspended and Debt Collection Issue | Member To Member Support

decolife1 · 2025-12-09T11:59:45.602000Z

Hello everyone,I’m looking for advice regarding a serious problem with a past return case.Around one year ago, I sold a large household item on eBay and clearly stated “no returns accepted.” Despite this, the buyer opened a return request a couple of weeks after delivery, and I felt pressured to accept it through the process.Unfortunately:The buyer never returned the item and has refused to return it up to nowI never received my property backThe buyer was refunded anywayI lost both the item and the paymentMy account was later suspendedNow, much later, I have been contacted by a debt collection company claiming I need to pay money related to that refund.This situation doesn’t seem fair, as I never received the returned item and had no control over the refund being issued.I’m posting here to ask:What is the best way to dispute this properly?Has anyone been in a similar situation?How can I protect myself when a debt is being chased unfairly?Any advice from experienced users would be very helpful.Thank you

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Item Refunded Without Being Returned, Account Suspended and Debt Collection Issue | Member To Member Support | eBay UK