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Item refunded with no reason and no way of getting the item
Summary: A participant shared a concern about an item being refunded without a reason, and no available option to reclaim it. john1297576, 61stephenuk, and jckl1957 engaged in the discussion but details of their responses are not provided. The conversation likely revolves around seeking assistance or clarification regarding the refund and the missing item.
I recently bought two items from the second world war. finding something in a good condition was difficult but i got lucky and found.
I paid for the items, bought from different sellers. and all was good, then i get a refund notification and then a second. I contacted each seller and both told me it is not from their end. they shipped the items to the eBay global shipping center and the issue is there.
I have tried over and over to get this resolved, the AI chat is useless and the agents seems like they were helping but at the end of each conversation it ended with nothing being solved.
Now I'm out two items which i cannot find again! but hey I got a refund and no help at all. so i should be happy right!?
I fear ordering again, why go through the hassle of finding something I like to have it lost with no way of resolving the issue?
If anyone can direct me to an email where i can talk to a person that would try to resolve this issue, i would greatly appreciate it. if not, i'll probably have to give up on ebay. I'd rather deal with an actual person and be able to solve an issue than what ever that chat is trying to do.
jckl1957
·5 months agoThis is not an issue you can resolve through Ebay.
If items are posted using Ebay GSP, when they arrive with Pitney Bowes, if a decision is made that they cannot be exported, the buyer, in this case is you, is refunded and the seller retains the payment.
There is not any formal way of questioning decisions made.
All you can do, if you and the seller are both convinced that the items are not breaking any export/import rules, is to ask the seller to post the item without using a third party such as Pitney Bowes.
stephensoler2011
OP5 months agohowever the sellers do not seem to be willing to go collect the item and ship them. they have no incentive to go as they have the cash.
This is a horrible system. I collect and buy alot of ww2 items and have never had this issue. items were basically flashlights and a compass.
jckl1957
·5 months agoAs advised, the sellers don't get the opportunity to reclaim the items.
I was thinking about any future purchases you might make.
61stephenuk
Mentor5 months agoMany historical items will be prohibited from being sent with eBay International Shipping. You may ask your sellers if they could send direct if import /export rules allow and they could relist for you
stephensoler2011
OP5 months agoI have asked them, however the items are at the center and they will not be returned to the seller. as I have been told.
Its not a seller issue, its a ebay issue.
61stephenuk
Mentor5 months agoThe shipping centre will sell them on to recoup there losses having refunded you and the seller keeping their payment, there is nothing eBay will do if the shipper refuses to send the goods.
It is unlikely you will be able to purchase any of these type of items where eBay International Shipping is involved
stephensoler2011
OP5 months agoSO i cannot have them, but the shipping center gets to sell them?
Ebay has no way of customer service that assists in any way.
So just hope it doesn't happen again. and if it does tough luck to me? I just waste more time?
No option other than to suck it up. no option to send it back to the seller and do something else?
john1297576
Mentor5 months agoIf really lost how do you think anyone you speak to at ebay can solve the problem apart from what you have already got, a refund.
How did you get refunds? Did you open Not received case? Did the sellers really post, have you seen tracking.
stephensoler2011
OP5 months agoItems stopped at the center and ebay said they cannot do anything to get them to me. the sellers needs to go out of his way and go pick them up.
saw tracking then got refunded when they were at the center.
Refunded to my card.
my issue is that I had no help from ebay to resolve the issue. I don't want my money I want my items.