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Item received packaging damaged item missing refund from Royal Mail
Summary: andrewmg400 is dealing with a situation where a book was delivered damaged and missing due to issues with Simple Delivery. They are seeking advice on how the buyer can receive a refund for both the item and postage since the record shows it was delivered. andrewmg400 believes that the claim should be directed to the delivery service, and eBay should handle the claim with them. They have already contacted the buyer regarding this issue and are looking for guidance on the next steps.
With this Simple Delivery package it has arrived with the Buyer but damaged and the item, a book, missing. I cant find a process for Buyer to get a refund and the postage refunded to Buyer and Seller. I think the claim should be on the Royal Mail seems Buyer to report this missing item to eBay as it is shown on my record as Seller on my Seller Hub as delivered. I think eBay should claim from the Royal Mail because it is a Simple Delivery matter.
How do I proceed. I have contacted the Buyer.
**peaseblossom**
Mentor1 week agoAsk the buyer to open a return using the reason "item damaged in delivery". ebay will issue the refund themselves and you keep the original payment. They will not be required to return the packaging.