Locked
Discussion interactions are currently paused.
Item received from a different manufacturer.
Summary
I purchased an item listed as manufactured by "Karcher". The item received is by a different manufacturer and is absolutely not a Karcher. I made a report but AI said that it was in line with ebay policy. I appealed and the ebay agent said the same. ebay policy clearly states that items must be by the manufacturer stated. I have tried entering dialogue but end up in an AI "loop". Where do I go from here ?
3 comments
papso22
Mentor3 weeks agoYou go where you should have gone in the first place. The ebay money back guarantee.
mick.orton
OP3 weeks agoThanks. I will try that.
tressygirl
Mentor3 weeks agoIf you are still within 30 days of the item's last estimated date for delivery, proceed this way:
Go right of the item in your Purchase History and from More Actions select Return this item. Select the reason Item Not as Described >> Does Not Match Description or Photos. The seller needs to either refund you in 3 days, or issue a pre paid return label for the return of their item. Once the item is received, they have 48 hours to refund you.
If this doesn't happen, you need to escalate to eBay, eBay step in and force the refund.
Listen to no excuses or promises from the seller to close the case early, and do not forget to escalate.
@mick.orton