Item received but not showing as delivered

Question

I have posted 2items to a buyer in one parcel . The parcel had 2 eBay Simple’s delivery labels . Only 1 label scanned , therefore only one item showing as delivered . Will I receive payment for the item not showing a delivered. Anything I can do to, can’t get in touch with anyone .

john1297576 · Answer

The solution to this sort of problem is to cancel both sales with buyers agreement and relist as one item for buyer to buy again. Rather time consuming and possibly inconvenient for buyer, if original refunds take time.

When you meet the requirements, money for sales is released within 24 hours.

tressygirl · Answer

You cannot now add any new tracking, eBay suggest sending the buyer a message with those tracking details. If a case is opened later for item not received, you will be able to add those tracking details.

A refund is sent to whoever paid for the SD label:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

Your payout for one item will be held for a minimum of 14 days.

@digitalpunk01