Item recalled but unable to obtain a refund | Member To Member Support

kate_daffers · 2026-01-03T17:24:51.439000Z

I received an email from eBay about a product safety concern regarding a back massager that I'd bought had been recalled due to a fire risk. I contacted the seller asking to return the item for a refund and they have not responded. I would like eBay to step in as the return window has expired and the item has been removed due to a policy violation but I am unable to access support through the chatbot. I keep getting sent round in circles as the item does not show up when I raise a request for help.

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Item recalled but unable to obtain a refund | Member To Member Support | eBay UK