Item not received, marked delivered, seller abusive and wont comply | Member To Member Support

malachite90 · 2025-08-29T13:30:30.720000Z

Hi all, I'm just needing some advice, and a bit of a rant really. Had a stressful morning due to the awful seller on a simple problem that happens with RM sometimes. Delivered to wrong house by accident.I bought 4 terracotta trays at £32. Marked delivered yesterday. I hadn't received. When it shows tracking - it shows a shot of a different household it was delivered to - So I've not received what I paid for.My house is red brick, tracking whoever it was delivered to was yellow brick. (Not my neighbours houses ) I went to the lengths of photographing my front door, alongside the tracking showing an utterly different household to the seller. Just to prove my case Assuming they would sympathise and help.They have been difficult, and now abusive. I have included the screenshots to you of the feedback I sent, as it allows just one upload here. The item is marked delivered, but not to my house, it's successfully delivered to a random person's. The seller is abusive and refused to help. The address i provided is correct. How do i resolve this please? It's so frustrating. I have been fair and reasonable. They have been shockingly disrespectful and made various unfounded accusations, made personal remarks and made excuses instead of dealing with the problem, I feel so stressed 😫 They said it's not their problem and won't help. They bragged about how many thousands of parcels they sell, when it's literally a few a week.I got called an idiotic middle class pen pusher, for no reason ( maybe because i bought terracotta trays and not plastic ones for the first time - I'm not middle class and I'm not a penpusher or an idiot ) then just more insults after. I've reported it to Ebay. They got really petty. My blood pressure has been up all day due to their nastiness 😞 The seller also has a lot of negative Fb.They seem so ignorant how they are + not just rude? I'm astounded tbh. I told them their attitude was appalling, and I've left them a negative.I got so fed up, they got themselves blocked as they resorted to insults.They can't just rip me off like this? and because Ebay cases are automated I'm concerned opening a case that won't work, as the item tracking is marked delivered. Instead of helping, the seller accused me of scamming or having something to hide, and then just insulted me. For no reason. I have evidence my parcel wasn't delivered to my address. When they said they had GPS proving it was delivered, I requested they send this evidence ( as it won't be my address) and they just ignored me and called me names.Feeling tired and exhausted tbh. The seller also made remarks about "Ps check your wife cheating on you" and he seems to think it's related to RM delivering to the wrong house by accident. I find his logic and critical thinking quite bizarre. Crazy making ? I am a woman and I don't have a wife. The name of the parcel was in my bfs name, to my house. Help please ! Thanks for your time.

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Item not received, marked delivered, seller abusive and wont comply | Member To Member Support | eBay UK