Item not received - ebay is not willing to help | Member To Member Support

emilylai002 · 2026-01-28T17:43:43.374000Z

Purchased an item on ebay, seller is based in US. I received a notification to say my item is delivered, with a picture to 'proof' an item is left by the entrance to the building. I was at home all this time.An hour later I received a 'delivered' notification, I went to the main entrance to pick up my item but it's not there. I have a reason to believe that delivery guy dropped my item by the door and took my item with him after he took a picture to proof the 'delivery' and left. I've been living in the building for years and I know my neighbours well there's not a chance my neighbours will take my item. Contacted ebay but they're not helpful and just kept asking me to ask my neighbours. Any ideas how can I ask ebay to compensate me?

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Item not received - ebay is not willing to help | Member To Member Support | eBay UK