Item not received – courier shows “delivered” but delivery photo is not my door (Evri investigation | Member To Member Support

mgk83uk · 2025-12-23T13:54:21.567000Z

Hello everyone,I need advice on how to escalate an Item Not Received situation where the courier tracking shows “delivered”, but the parcel was not delivered to me, and the proof-of-delivery photo does not match my front door or my nominated safe place.Order details (summary):Platform: eBay UKItem: Meta Quest 3 VR Headset 512GB (expensive electronics)Courier: EvriTracking: H05QTA0150367336Payment: PayPal (Pay in 3)PayPal case: “Item not received” – closed in seller’s favour because tracking shows “delivered”What I have done so far:I checked neighbours and all safe places / delivery preferences. Nothing received.I contacted the seller twice via eBay messages—no reply.I contacted Evri, and they have an open investigation (reference: 251217-065202). Evri tracking also showed “Potential Fraud Event” (screenshot saved).PayPal says they will only reconsider if Evri provides a written confirmation that the parcel was not delivered to my address.Problem:eBay is not helping right now because it says a dispute institution is involved (PayPal), and PayPal closed the case due to “delivered” tracking.My questions:Is there a way to get eBay to re-open or manually review an INR case when the delivery photo is clearly not my property, and Evri has an active investigation?What is the best way to contact eBay for escalation (buyer support / managed payments / specialist team)?Has anyone successfully resolved a case like this? What specific wording or evidence did eBay/PayPal accept?I can provide (privately) screenshots of:Evri proof-of-delivery photo (does not match my door)My front door and the nominated safe placeMy Evri delivery preferencesEvri investigation email / “Potential Fraud Event” screenshotAny guidance on the correct eBay escalation route would be appreciated.Thank you.

Discussions

Item not received – courier shows “delivered” but delivery photo is not my door (Evri investigation | Member To Member Support | eBay UK