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Item not received can’t get through the algorithm
I purchased an item as a guest and it has not arrived. When I requested help I was diverted to my account but as I bought as a guest the item didn’t appear.
I have an order number but can’t escape the algorithm; is there a way to circumvent the algorithm and deal with a person?
Dave
5 comments
dasp9954
OP6 months agoI have the order number but can’t find the confirmation email. Can I get a refund?
61stephenuk
Mentor6 months agoEnter the order number here https://www.ebay.co.uk/help/guest-order?topicId=4065&af=2 then submit your request
dasp9954
OP6 months agoThanks
**peaseblossom**
Mentor7 months agoHere's how to claim as "guest" buyer:
https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=12&pos=2&query=Get%20help%20if%20you%20bought%20as%20a%20guest&intent=buying%20as%20a%20guest&context=DEFAULT_BUYER
If you have problems with that contact ebay using callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
dasp9954
OP7 months agoDave