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Item not received
I have reported an item as not received.The seller has provided tracking info. But I have not had the item. I have checked our CCTV and there were no deliveries made that day. I have asked the sender what address it was actually delivered to as when I put it my address to report it to FedEx it said incorrect address. So clearly it has been delivered somewhere else. I have asked the sender to provide the address they have sent it to. But the case has just been closed, because they provided tracking. Even though I haven't had the item
5 comments
tobiasd4
Mentor5 months agoSeller must post item to address you supplied at checkout.
Go to item in purchase history and check address on there.
You may get help from your payment provider.
golden_hinde
OP5 months agoI managed to get through to FedEx and the address they had put down is over the road.
Unfortunately they gat 40 to 5 0 parcels a day and cannot find it
golden_hinde
OP5 months agoUnfortunately they haven't . Is this the where the address should be as this is the correct address. But FedEx say otherwise
tobiasd4
Mentor5 months agoAs seller can prove delivery, ebay will support them.
Your issue is with FedEx.
golden_hinde
OP5 months agoUnfortunately. Because the sender appears to have put thee wrong address I cannot report it to FedEx.
I messaged the sender to ask what address and they have ignored me. Got their money now, so no need to bother