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item not receieved
Summary: therockinhardplace is dealing with a dispute from a customer who claims they did not receive their item, even though the delivery status shows 'item delivered.' The package was incorrectly delivered to a neighbor, according to the delivery pictures from Royal Mail, but the neighbor claims they did not receive it. therockinhardplace is seeking advice on how to handle this situation, suspecting it might be a dispute between neighbors or an attempt by the buyer to obtain a refund.
good morning all...... i have an open dispute from a customer who claims not to have received their item. The package was sent via RM48, and a notification of receipt was received. The ebay staus is "item delivered".
However, the buyer said they didnt receive it and opened a case. On closer inspection of the pictures of delivery provided by royal mail, it shows the package being delivered to a neighbour in error, along with other mail for the buyer.
The buyer has asked the neighbour did they receive them, they said no.
I feel i have done what i can regarding delivery. This could be a neighbour dispute, or simply trying to gain a refund?
what should i do.......advice please, regards, andy
john1297576
Mentor1 month agoIf buyer opens a not received case, then your tracking showing delivery will win and case closes.