eBay UK logo
    • Home
    • eBay News
      • Announcements
      • Events
      • Whats New
        • Seller Update Archive
    • Help from the Community
      • Member To Member Support
      • Chat with the eBay Community Team
    • Discussion
        • Seller Central
        • Business Seller Board
        • Promoted Listings
      • Buying
      • Postage
      • Payments
      • Seller Tools
      • Technical Issues
      • eBay Ireland
      • eBay Mobile Apps
      • eBay Motors
      • eBay for Charity
    • Community Info
    • eBay Café
    • Groups
      • Autograph Collectors - TTM Group Forum
      • eBay Academy
      • eBay AI Activate Community
      • eBay Live
    • eBay Help
    All PostsDiscussionsBlogsIdeasQuestions
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
    Discussions

    Locked

    Discussion interactions are currently paused.

    • Help from the CommunityChevronRightIcon
    • Member To Member SupportChevronRightIcon
    Item not delivered to purchaser due to wrong post code

    Ebay indicated that the post code was wrong so changed it. The item was not delivered and returned.

    The purchaser messaged giving the original post code. To resend would cost over £13 giving a loss to me.

    I would prefer to cancel and refund in full but I'm worried that Ebay would put this against me.

    Any help would be appreciated.

    chalkies_store
    chalkies_store
    761View listings
    Posted 6 months ago·Last reply 6 months ago
                                           
             
    2 comments

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    **peaseblossom**

    **peaseblossom**

    Mentor6 months ago
    View listings

    If you cancel using the reason "problem with buyer's address" that's won't harm your account.

     

     

                                           
    chalkies_store

    chalkies_store

    OP6 months ago
    View listings
    Many thanks for your helpful reply. I’ll do as you
    Suggested.
                                           
                                                                                     
    •                                                              
    •                                                              
    •