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ITEM NOT DELIVERED DUE TO DIFFERENCE IN POSTAL CODE
My parcel is not delivered to customer in 20 days by Postage. There is difference in postal code which as a seller I can't change. I have raised 13 enquires to Postage help line but they have not rectified the issue. When customer contacts the postage they say it is available on shop for collection. when customer visits shop it is not there. What should I do as a responsible seller?
1 comment
*vyolla*
Mentor1 week agoYour buyer should contact eBay if their package has made it to the collection store but they claim not to have it, they'll be able to tell them how to proceed.
Just a heads up because you may be heading for grief with HMRC as you appear to be unaware that you should be trading on an eBay business account.
A private seller is one who is just selling off their own personal items such clothes from their wardrobe, bits from their loft/garage etc.
A Business seller is someone who buys or makes items to sell on. They need to be registered as a business to meet the requirements of UK law. They need to declare income to HMRC once they reach £1,000 worth of sales (eBay will be providing HMRC with your details anyway so it's vital to keep correct accounts for your tax return). You can obviously offset more expenses as a business seller, but can't offset any at all as a private one.
To correctly register as a business seller simply go to your Personal Information in your account and to the right of Account Type, which will be showing as 'Individual' you'll see an Edit option.
This doesn't affect your feedback profile or any current listings, it merely upgrades your account so that you're compliant with current consumer and eBay policy.
If you're also selling your own items, just open another eBay account (you can have more than one).