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Item not delivered and eBay closed my case. Evri delivered to a different address but refuse to help
Summary: The discussion revolves around an issue where michellebartsch experienced a non-delivery of an item purchased on eBay. Despite eBay closing the case, Evri, the delivery service, mistakenly delivered the package to a different address and has not provided assistance to resolve the matter. 61stephenuk and red_magpie appear to have responded, but their contributions are not detailed in the discussion.
So I purchased an item and it was delivered to the wrong address. I have raised an issue with eBay and they have closed the case as the tracking info says it was delivered. The address on the tracking info is for a house about a kilometer away and I know the family well as, from time to time, the delivery drivers cant be bothered to look at the house names or street name's as the postcode covers about 7 properties in the area. They did not have the parcel either.
The seller is ignoring me and I cannot speak to Evri as I was not the customer but the seller was. eBay have closed my case and are not helping at all. I am however £55 down with nothing to show for it and a headache in admin trying to sort this out. What the heck is buy protection fee for then?????
Help xx
red_magpie
Mentor4 months agoDid eBay give you the opportunity to appeal their decision?
My understanding is that the the tracking record states that the item was delivered to the buyer's address, eBay will accept this even though the buyer denies it was delivered. eBay won't even accept the buyer's word that the delivery photo isn’t their address!
However, if the tracking actually confirms that the item was delivered to the wrong address, my understanding is that eBay will accept this and refund the buyer. As they so obviously should.
61stephenuk
Mentor4 months agoOpen a claim with your payment provider for item not received they will look at tracking much more than eBay will and should issue your refund