Item Not Delivered and Buyer Protection Issue | Member To Member Support

kule-44 · 2026-06-25T10:00:33.954281Z

Dear eBay Customer Support,I am writing to file a complaint regarding an item I purchased on eBay (headphones) that has never been delivered.When the expected delivery date passed, I contacted the seller. The seller asked me to wait longer for the package, and I agreed in good faith. Unfortunately, the item was still not delivered. By the time it became clear that the package was not going to arrive, the deadline for opening a claim had expired.I have not received the item, and I have not received a refund. I have sent multiple messages to the seller, but my messages are being ignored and I have received no response.This situation has been extremely frustrating and exhausting for me. I believed that purchases made through eBay were protected and that buyers would be supported in cases where items are not delivered. I relied on the seller's request to wait, and as a result, I lost the opportunity to open a claim within the required timeframe.I kindly ask eBay to review my case and make an exception due to these circumstances. The item was never delivered, and I should not be left without either the product or a refund simply because I followed the seller's instructions.Please investigate this matter and advise what steps can be taken to resolve it fairly. I would appreciate your assistance in obtaining a refund or another appropriate solution.Thank you for your time and consideration. I look forward to your response.

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Item Not Delivered and Buyer Protection Issue | Member To Member Support | eBay UK