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Item not collected and returned then bought again. Can’t get refund for first order
Summary: selbstar8909 shared an issue about a missed collection from an in-post locker, leading to complications with a refund from a seller. After missing the collection due to illness, they found the item relisted and purchased it again. Attempts to explain the situation and get a refund for the initial order through eBay and the seller were unsuccessful. They are seeking advice on how to obtain a refund, expressing frustration with the difficulty of dealing with automated processes and a lack of communication with a customer service representative.
Hi all,
I ordered something to an in post locker and fell ill so ended up missing the collection. Messaged the seller apologising etc. all fine said they would message me but didn’t. I assumed it would auto refund as I thought I read that somewhere but that hasn’t happened either.
So I realised they had relisted the item about 2 weeks later so I bought them again. Messaged the seller beforehand and they said they messaged someone else instead of me. I opened a case with eBay saying it wasn’t delivered (this was probably an error but I said in the description. ‘It was delivered, I missed the collection. I have since bought again I need a refund for this order’ It was closed very quickly. Then asked for a refund via the seller as return the item and this was rejected very quickly aswell not sure if by the seller or automatically. Long story short how do I get my money back for the original order? If a human looked at it it’s obvious I need the money back as they got their item back and then I bought it again. But AI doesn’t agree.
Any help is appreciated and is there anyway I can speak to an actual customer person?
john1297576
MentorAug 13, 2026 at 7:06 PMSeller should have cancelled sale which generates the refund. Opening the correct case it’s important as once closed cannot be reopened.
You should speak to your payment provider to see if they can help.