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item not as decribed
bought electric kettle that was described as new. The kettle has limescale in it and is clearly used. seller will not respond.
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bought electric kettle that was described as new. The kettle has limescale in it and is clearly used. seller will not respond.
tressygirl
Mentor11 months agoWhen did you buy this item ? This is important.
You have received an item not as described, go right of the item in your Purchase History and from More Actions select... Return this item selecting the reason Item Does Not Match Description or Photos.
The seller needs to accept this case within 3 days and refund, if they want their item back first , they need to pay for that fully tracked return postage, then on receipt of their item they have 48 hours to refund you. If they don't , need to escalate the case, ask eBay to step in, and they'll force the refund.
Never listen to any excuse or promise from the seller to close the case early, and do not forget to escalate.
@tezwold