If you bought before your account was fully set up or while logged out you would be classed as a guest buyer. To start a return or report a problem you'll need the "order confirmed" email ebay sent you when you bought the item. Select View order details in the body of the email > Contact seller > select which problem and then submit.
**peaseblossom**
Mentor1 week agoHere's more info:
https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=12&pos=2&query=Get%20help%20if%20you%20bought%20as%20a%20guest&intent=buying%20as%20a%20guest&context=DEFAULT_BUYER
**peaseblossom**
Mentor1 week agoIf you bought before your account was fully set up or while logged out you would be classed as a guest buyer. To start a return or report a problem you'll need the "order confirmed" email ebay sent you when you bought the item. Select View order details in the body of the email > Contact seller > select which problem and then submit.