Item lost. Paid for repair which doesnt cover cost of item | Member To Member Support

denisen9078 · 2025-12-28T00:33:28.200000Z

I sent an item to an ebay seller to repair and send back. They sent it back and I had a royal mail tracking link that said arrived at my local delivery office. Due for delivery 10th or 11th Nov. Nowhere to be seen. Never arrived.Spoke to different people at Royal mail, no help. They said to raise a complaint/claim but need info about the seller posting etc.Ebay seller is reluctant to raise claim. Asked for proof of purchase. I got it 5 years ago I dont have that. Royal mail said try sending picture of market value of item to try. Asked seller, again reluctant and now not replying to messages. Refund from ebay for cost of repair doesnt cover cost of replacing actual item I sent - baby monitor. Refund from ebay doesnt cover cost of item. Do I have any options? Can ebay help in getting seller to raise a claim with Royal mail?

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Item lost. Paid for repair which doesnt cover cost of item | Member To Member Support | eBay UK