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Item lost in post
I have recently sold an item, it was posted on 27th July but never reached the customer. I have spoken to royal mail and they have logged the complaint but also told me it is up to eBay to process refunds and they have to file the claim with RM after the 6th of august, as they supplied the label. My concern is that the email received from eBay tells me to resolve the issue before the 7th. I really don't know what i am mean to do in this situation.
3 comments
**peaseblossom**
Mentor1 week agoYou can ring ebay or request they ring you by viewing this link on your phone:
https://www.ebay.co.uk/help/eua?id=5190
**peaseblossom**
Mentor1 week agoIf you used the Simple Delivery label ebay should be issuing the refund themselves when the buyer opens a not received case. If that hasn't happened contacr ebay via the help link.
sbcasting
OP1 week agoHi, yes eBay support have confirmed it was via simple delivery, however they see to be still telling me to process a refund. Im awaiting a call back from royal mail locker team to see if they can shine any light on the situation but im not very hopeful. I will check out the link you sent, thanks for your reply.