Item listed as silver but it is magnetic

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I bought a coin in Nov. 2024 advertised as silver, but I now discover it is magnetic and not silver.

seppalacj

1997 View listings

Posted 11 months ago·Last reply 11 months ago

6 comments

seppalacj

OP11 months ago

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I've made a complaint through PayPal's Resolution Centre, so I'm waiting to hear their response.

tobiasd4

Mentor11 months ago

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Sorry, you are too late to do anything.

Ebay MBG is 30 days, payment provider allow longer, but not nearly 12 months.

seppalacj

OP11 months ago

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Surely it is unacceptable, even possibly illegal, to obtain money for an incorrectly listed item however long ago it occured. The seller must have known it was not silver or he would have expected a much greater price. I have contacted him before about this item, but he has not replied to my discovery of his listing error. Maybe PayPal can help.

tobiasd4

Mentor11 months ago

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This is why you should always check item on delivery.

Even if bought from a physical shop, I doubt they would do anything after 10 months for this type of issue.

red_magpie

Mentor11 months ago

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Surely it is unacceptable, even possibly illegal ......

Despite being a user for over 20 years, like so many other you evidently haven't read eBay's explicit warning to buyers in the user agreement that that they do not guarantee the quality of items sold here, or that items will be safe, legal, or even exist. Or that desctiptions will be truthful or accurate. eBay is a jungle.

Would you have bought from a shop that stated this? It can't be repeated too often that buying from unknown sellers is NOT like buying from the shops. There are scams everywhere.

seppalacj

OP11 months ago

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You wrote: "Despite being a user for over 20 years, like so many other you evidently haven't read eBay's explicit warning to buyers in the user agreement that that they do not guarantee the quality of items sold here, or that items will be safe, legal, or even exist. " A bold and rather rude conclusion from someone who doesn't even know me... But yes, I was caught out, and I will be more careful in future.

Quite clearly eBay and/or PayPal could pursue my complaint if they chose to, but that would lead to an unmanageable amount of work, so I understand why there has to be a cut-off point after which they will not pursue a claim on my behalf. However, this encourages users to believe that therefore there is nothing more that they can do, but that's not true: the Consumer Rights Act of 2015 gives buyers protection, and sometimes it is not time restricted.

So all products - whether physical or digital - must meet the following standards:

Fit for purpose: The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods.
As described: The goods supplied must match any description given to you, or any models or samples shown to you at the time of purchase.
Satisfactory quality: Goods shouldn't be faulty or damaged when you receive them. You should ask what a reasonable person would consider satisfactory for the goods in question. For example, bargain-bucket products won’t be held to as high standards as luxury goods.

So I am not restricted in my claim because neither eBay nor PayPal will pursue it. I know it's only £30, but that's not the point. I am not expected to just "put up with it and move on" but I can pursue it if I choose to, and I'm going to without PayPal's or eBay's help. I hope others will be encouraged by this and not let unscrupulous sellers get away with it...