Item is lost and seller is no longer receiving messages | Member To Member Support

fionamac2004 · 2026-01-19T22:44:05.623000Z

Hi community, I had purchased a preorder of an item last August to which the seller sent a small card to confirm this (which then technically resulted in the purchase being completed).I was assured that the item would be sent when it was available, which is fine..so far so good.The item was then sent, but for whatever reason it was stuck "in depot" and then a return to sender was processed at Evri hub on 28th of November.I kept in contact with the seller who kept fobbing me off and now is not receiving messages from me.Nothing has changed when I check the delivery status, just that it was processed on the 28th of November.I can't get a hold of ebay through the chat as I can't click on the item as the little card they sent to confirm my preorder basically completed the transaction, and evri are not use.I'm at a loss of what to do here, it wasn't a cheap item so I'm really unsure how to proceed. Any help will be extremely appreciated, thank you.

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Item is lost and seller is no longer receiving messages | Member To Member Support | eBay UK