LockedDiscussion interactions are currently paused.Help from the CommunityChevronRightIconMember To Member SupportChevronRightIconItem has been received by buyerBuyer has received item but I sent by Royal Mail not evri so he can’t mark as received! kevibuchana-88113View listingsPosted 10 months ago·Last reply 10 months ago 1 commentComment Newest**peaseblossom**Mentor10 months agoView listingsIf you bought the postage yourself you can mark the item as dispatched by generating the original Simple Delivery label. Then change the tracking number on a desktop browser, via View Order Details > Postage > Track Package > dropdown arrow > Add Tracking, If you paid for the original label you can cancel it here:https://www.ebay.co.uk/claims/simple-delivery/refund/sellerOr if the buyer paid for it it will be automatically refunded to them in 30 days. @kevibuchana-88
**peaseblossom**
Mentor10 months agoIf you bought the postage yourself you can mark the item as dispatched by generating the original Simple Delivery label.
Then change the tracking number on a desktop browser, via View Order Details > Postage > Track Package > dropdown arrow > Add Tracking,
If you paid for the original label you can cancel it here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller
Or if the buyer paid for it it will be automatically refunded to them in 30 days.
@kevibuchana-88