Locked
Discussion interactions are currently paused.
Item Faulty after couple of weeks
Bought King size 2 sided electric blanket and 1 side has become faulty, seller does not reply to messages even after direct email
3 comments
Locked
Discussion interactions are currently paused.
Bought King size 2 sided electric blanket and 1 side has become faulty, seller does not reply to messages even after direct email
tommystrezures
Mentor2 weeks agoWhen did you purchase the item? This is important so that the correct advice can be given.
nivramb
OP2 weeks agoShould have said after used a couple of times
tressygirl
Mentor2 weeks agoIf you are still within 30 days of the item's last estimated date for delivery, proceed this way:
Go right of the item in your Purchase History and from More Actions select Return this item. Select the reason Item Not as Described >> Does Not Match Description or Photos. The seller needs to either refund you in 3 days, or issue a pre paid return label for the return of their item. Once the item is received, they have 48 hours to refund you.
If this doesn't happen, you need to escalate to eBay, eBay step in and force the refund.
Listen to no excuses or promises from the seller to close the case early, and do not forget to escalate.
If you are outside this timeline, try your payment provider now, for help with a refund.
@nivramb