Item dispatched but not sent due to wrong size

Question

I have sold an item and marked as dispatched but as I was getting it ready I noticed I advertised as size 14 but it is a 12. Messaged seller but no response. what is the best course of action? Do I refund the buyer then cancel the order or does cancelling the order refund the buyer?

jacqui.42 · Accepted Answer

ThanksSent from Outlook for iOS<>