Item destroyed by Evri - eBay reluctant to help

Question

Hey, Long term eBayer here, buy and sell.  I bought an item a few weeks back, followed the tracking for delivery (via everybody's favourite, Evri) and after a delay the tracking came back with "Item damaged beyond repair". I chatted with the seller, neither of us really knew what to do but while we were chatting eBay was interjecting messages saying I can contact customer support OR raise an "item not received" case via my purchase history. Having wasted time with eBay CS in...

fargvs · Accepted Answer

Customer Service Callback is here > https://www.ebay.co.uk/help/eua?id=5190