Item delivered, confirmed by Royal Mail how do I update my ebay account to show as delivered?

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I originally planned to send the item via eBay/ Royal mail however the package was 1 cm to wide so in the end I had to send direct by Parcel Force as you can't change the postage on eBay once its sold without re-listing it and also when you advise on postage when listing an item it isn't made clear. The upshot of all of this is that this has cost me more to send by going direct and I didn't pass this cost on to the buyer because I didn't think it was fair to do so.. I marked the item as dispatched but forgot to add the tracking number. I've checked my email and the item has now been delivered but I can't see how to update the status on eBay from dispatched to delivered. How do I do this. I have already been paid but just don't want to see the item in dispatched status when I know its been delivered. Thanks

hobbit360

249 View listings

Posted 10 months ago·Last reply 10 months ago

1 comment

tressygirl

Mentor10 months ago

View listings

Here's how to update your tracking details. Probably best to us a laptop / PC too, not the app or mobile browser, try Chrome that seems to work well with eBay.

Go to "Orders Paid & Dispatched"
Click on "View order details"
Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
Click on the "Add tracking" option
A box will come up with the current tracking number . Delete that and replace it with your tracking.

For any unused Simple Delivery labels:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling. Also ensure you add the replacement tracking number of the service used, and it shows delivery.

@hobbit360