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Item damaged via GSP
I sold an item to USA buyer via GSP. It has arrived damaged. I think I should be able to say on the buyers' cases that according to Global T&Cs I am not responsible for loss or damage in transit once item has arrived at the UK hub. However the only options I have are - refund, or accept return. There is no other option. Any advice gratefully received 🙏
4 comments
**curlywurly**
OP2 months agothank you much appreciated
**peaseblossom**
Mentor2 months agoYou can contact ebay about it on your phone only (not a laptop or PC). So view this link on your phone:
https://www.ebay.co.uk/help/eua?id=5190
**curlywurly**
OP2 months agoThank you for responding. That link takes me to a Help page - but there doesn't seem to be the answer to my question on the Help pages 🤔
**peaseblossom**
Mentor2 months agoThe options to ring ebay only appear on a smartphone, not a PC or laptop.