I sold table mats which the buyer has messaged to say they arrived damaged. I have seen photos and there is visible damage but they say non to any of the outer packaging. Then proceed to tell me it wasn't great as the corners were not protected. Items were bubble wrapped, boxed and bagged. I do package items well I think but how do I proceed. I am happy to refund but does that mean I dont get compensation for something that is not my fault? Thanks in advance

I'm sure it will work out fine, explain she has to select Damaged in Transit when opening the case, as this will initiate a fast refund for her. It will work out best for you too, as this is one of the great bonuses of Simple Delivery, damaged in transit and eBay pay that refund ! @my_cherie_amour

Item damaged on arrival | Member To Member Support

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Item damaged on arrival | Member To Member Support | eBay UK