Right your message is right if they want a refund, however if you sent the item as a simple delivery item then you shouldn't do this. You need to ask your buyer to open a item arrived damaged case, as eBay will refund the buyer not you. The postal contract is between ebay and the carrier not you and the carrier.
tommystrezures
Mentor1 week agoRight your message is right if they want a refund, however if you sent the item as a simple delivery item then you shouldn't do this. You need to ask your buyer to open a item arrived damaged case, as eBay will refund the buyer not you. The postal contract is between ebay and the carrier not you and the carrier.