Item couldn’t be delivered so need to resend. What are my next steps? | Member To Member Support

smez83 · 2026-01-03T18:49:33.780000Z

I posted an item via yodel store last week the item couldn’t be delivered. There seemed to be some confusion with the seller changing it from an InPost locker (it’s too big to fit) to another address. Anyway it couldn’t be delivered and was sent back to me. The seller still wants the item. How do I resend- can I use the same label? Do I need the buyer to send a new one. How does this work? And how can I make sure they have selected an address it will actually be delivered to.

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Item couldn’t be delivered so need to resend. What are my next steps? | Member To Member Support | eBay UK