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Item Bought on eBay is NOT SAFE
I can't get eBay to chase up an issue with an item I bought 11 Apr, 2024, that trading Standards have said is not safe to use. The Seller does not respond to my messages.
In the eBay search tool for past sales, the item is not there, probably due to the length of time from when I purchased it. But there are no other options. How can I get eBay to step in and help me?
The AI chat runs me around in circles, and I can't get to chat or email an actual person.
3 comments
mb314
OP10 months agoThanks for the answer, but in my case it does not help me. eBay warned me that an item I'd bought via them was found not to be safe, and suggested I contact the supplier - I have done this twice but have not got any response from the supplier on eBay. Therefore, I wanted eBay to step in and help, but I cannot find any way to do this with my purchase being from more than 30 days. So how can I get eBay to step in and help contact the supplier?
61stephenuk
Mentor10 months agoYou can't get eBay to step in after their 30 day moneyback guarantee has passed, their only obligation is to notify you of any recalls, if you cannot get any satisfaction from your seller you may try Trading Standards but they are unlikely to get you a refund.
papso22
Mentor10 months agoI am afraid Ebay will not get involved in any way once 30 days have passed from delivery.