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Item being returned
A buyer is returning a watch, because he says its too tiny, the measurements are clearly stated in the description and there are plenty of photos, how has he got away with this?
2 comments
tressygirl
Mentor10 months agoHas he opened a return case for ' item does not fit' ? If not, then, with a No Returns on your listings you can refuse the return for those reasons.
If they are returning for a case of item not as describe you will have to refund them but only when the item is back with. Cases are all automated , so no point challenging it at that point, but if refunded you can appeal the case for a refund. I will admit it's not easy, but if you have the proof that all measurements were in the listing , then it's abusing the MBG for a refund by claiming it's too small.
This explains how to appeal:
https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369
@billybags734
billybags734
OP10 months agoHe has done it as item not as described, it was the size of the dial he said was tiny, but was described as 30mm.
I have started the refund procedure and thank you for your help.