Item arrives after a refund was received | Member To Member Support

dot_dottydot · 2025-10-09T02:54:32.003000Z

Tracking always said the item was received but nothing else was added. 16 days later a refund email was received following an eBay case ID. after a further 11 days the item was delivered but the tracking code was no longer accepted by the courier. Since then my seller has provided an email address (presumably for a PayPal account) but I paid by credit card. I also paid a buyer protection fee. I cannot find any eBay AI responses that cover how to repay a refund when this happens. I am rather puzzled by it as, surely, I cannot be the only one this has happened to as late deliveries and lost/ delayed parcels must be a common issue for so many carriers...Any ideas how my PayPal re-payment will get distributed correctly to cover seller's costs & the eBay buyer protection fee?

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Item arrives after a refund was received | Member To Member Support | eBay UK