Item arrived damaged and seller kept promising they will send a replacement but never did! | Member To Member Support

venc52 · 2026-07-02T19:50:47.459472Z

an item I orderd on ebay arrived damaged. I informed the seller who via messages said they will send a replacement and kept chasing them several times- they kept saying they will send a replacement. I chased them a final time and they said they will send a replacement or will issue a refund if it does not arrive. It never arrived. I asked for a refund and they say they will refund but no action yet. I raised a ticket with ebay and tagged this as item not received and explained some details but today I got a message that seller has updated shipping information and all they did was to provide the delivery date of the damaged item. Is there something I am missing here? Isn't ebay supposed to step in when these things happen? what about the ebay money back guarantee?

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Item arrived damaged and seller kept promising they will send a replacement but never did! | Member To Member Support | eBay UK