Item arrived but was not working. | Member To Member Support

mrsnesbitt · 2026-07-03T17:07:07.958764Z

I purchased a Miele Turboteq Head. It has a brush bar that is meant to spin (using the airflow). Although it was in great external cosmetic condition. It was possible it was just a bit clogged with pet hair etc. Fortunately I am capable of servicing it. There was a part that was severely bound with hair, and because it was never cleaned it had melted the plastic housing to hold the axle. Despite this damage I have managed to completely clean and get it working. My question is that without me doing this it would not have been able to work. It obviously is broken inside, so there is a question of for how long it will work? What are my options as it in my opinion should have been sold as not working? And I wouldn’t have purchased it.How do I get advice as to getting a partial refund etc?

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