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It seems that as of 3 days ago I can no longer buy anything on eBay.
Summary: The discussion revolves around the issue woodfiremaker is experiencing with eBay, where they have been unable to make purchases for the past three days. fargvs and tobiasd4 seem to be engaging with the problem, but there's no detailed information about the potential causes or solutions. tressygirl also joins later in the conversation, but the problem remains unresolved in the discussion.
As of 3 days ago I can no longer buy anything on eBay. Links to ‘place in basket’, to ‘watch’ or to ‘bid’, are no longer functioning.
okay I’m on an iPhone 7plus, yet all was fine up until 3 days ago and I can’t be the only one, now presented with this problem.
supposedly something’s been fixed and it’s possible to download an older but functional eBay ap… Well no, this doesn’t seem possible on my phone, which still functions in all other areas.
Please stop messing with the ap. I’ve about given up now - and guess I’ll just save some money.
Madness… How has anyone gained anything by whatever the update was!
woodfiremaker
OP4 months agoSo it is seeming like (unless there has been some kind of recent (not working) software update which is the cause), that I have been blocked from buying.
I have been primarily a buyer more than seller, for years, ever with a 100% feedback history throughout and as is still so. Neither have I received any notification from anyone of anything related to this sudden change - that is, ‘becoming turned off’.
So how do I get someone to look and fathom out why my account isn’t functioning as it should be?
Or at least confirm if it is blocked intentionally, even without any good reason, or if it is some other anomaly?
Is there anybody out there in a driving seat, please?!
tressygirl
Mentor4 months agoDon't think you've been blocked as many are experiencing this difficulty in buying items , and bidding for items.
Not sure if it can help, but contact CS perhaps they can pass you onto the tech dept. to take a peek at your account.
If you do get a solution, please come back and tell us, as said it would help us to help others facing the same issue, thank you.
Contact eBay Customer Services it's not easy nowadays to get a live agent , but some have had success using the app, otherwise keep typing in ' I wish to speak to an agent' and this too can work.
Use this link to contact CS, if you can try at 8 a.m. on a weekday morning also more chance there for Dublin to answer.
https://www.ebay.co.uk/help/eua?id=5190
Lines open between 8 a.m. to10 p.m. on weekdays.
9 a.m. to 6 p.m. on weekends.
@woodfiremaker
woodfiremaker
OP4 months agoHi tressygirl,
Your response is much appreciated.
I admit that some element of feeling personally victimised had entered into this for me. If you’re right and this has been caused by a wider impacting issue, then that takes some sting out of it significantly - for me that is.
Also significant though, is surely those possibly many, who are being affected by ‘the changers’ who keep changing things mostly for worse rather than better.
I have always considered eBay to be a great platform of service for people and it allows ‘the people’ ultimately, to make it that way.
It’s sad to think that it may be under the threat of pressure to keep up with ‘the world of commercial greed’ over being a ‘successful service to community’, which we all know should be at the heart of it and driving it.
You have been as informative and supportive as I believe you could possibly be.
I shall follow your advice and much thanks once again.
Gary
tressygirl
Mentor4 months agoAaah, you're very welcome, let's hope it's fixed, and soon !
@woodfiremaker
tobiasd4
Mentor4 months agoHave you tried accessing ebay from web browser instead of app?
If that works, obviously an app issue.
woodfiremaker
OP4 months agoSent from my iPhone
fargvs
Mentor4 months agoMay not be your phone --- after a fairly long break, a sudden rush of 45 + purchases within the last month may have triggered a buying block for security purposes --- see >
https://www.ebay.co.uk/help/buying/buying-limits-restrictions/buying-limits-restrictions?id=4012&st=3&pos=1&query=Buying%20limits%20and%20restrictions&intent=buyer%20limits&lucenceai=lucenceai&docId=HELP1058
woodfiremaker
OP4 months agoThanks for your response.
If so, I had no idea that I might be subjected to being restricted in that way. How could I have had?
More importantly, what happens now?
I’m so fed up of receiving daily notifications about all the stuff I now have no way of buying because of whatever nature of hidden changes which have taken place.
If there’s a ‘block’, then please ask the ‘blocker’ to ‘unblock’ and allow me my buying freedom back.
Gary
woodfiremaker
OP4 months agoI have read the link about ‘restrictions’ and none of the circumstances apply to me, nor have I received any message from eBay about any block which might have taken place.
Apart from suspecting the software again,
I now have no idea of what’s going on.
What’s going on?!