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it has stopped working after 4 months
I purchased a trail camera in October 2025. It has now stopped working. Have contacted seller twice with no response. Does anyone no how to get ebay involved. Thanks
3 comments
tressygirl
Mentor5 months agoYou cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt. If they are not, a buyer has 30 days under eBay's 30 day MBG, Money Back Guarantee policy, to return the item for a full refund.
If you bought this from a Private seller you are too late to claim a refund. Most payment providers offer a 120 day payment protection policy, are you in time to claim there? 4 months is borderline.
If purchased from a registered UK business, who offered a guarantee and is now not upholding this, then turn to Citizens Advice for your next steps, if you wish to take this further.
@hiretool
hiretool
OP5 months agoThe seller had buyers protection, which in fact it looks like a waste of time having. Seller not even had descencey to reply to emails
*vyolla*
Mentor5 months agoYou had Buyer Protection but, as explained, any issues have to be addressed within 30 days.