Issuing a refund | Member To Member Support

jasonbarker1 · 2026-05-02T10:44:26.660000Z

Hi, hope someone can help. I sold an item recently and after the seller had paid for the item and I had dispatched it, eBay held onto the funds and didn't't release them to me. The buyer isn't happy with the item and I am being asked to issue a refund, which I am happy to do. But as eBay never released the funds to me, they are now asking me to add a payment method in order to issue a refund. But I can't refund the money I've never had?

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Issuing a refund | Member To Member Support | eBay UK