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Issues with Simple delivery - evrii retuning to sender with no explanation
Summary: sharonbaza is experiencing issues with a delivery service where a parcel sent to a buyer was returned with a 'return to sender' label and no explanation. Despite the tracking indicating delivery, it was sent back to sharonbaza without any attempt at delivery to the buyer. Contacting eBay for resolution has been challenging due to automated systems, with no option to address this specific issue. The buyer has faced similar problems before, leading to frustration about the courier choice. sharonbaza is seeking advice on how to contact eBay effectively and avoid additional costs if resending the parcel.
Has anybody else had an issue with Evrii and simple delivery. I sent a parcel to a buyer and it was returned to me 7 days later with 'return to sender' label on it but no explanation of why and nothing written on the box to suggest they had tried to deliver it. Tracking shows it is delivered, which in effect it has been delivered but to me not the buyer.
I have tried to contact ebay but I'm going round in circles, everything is automated, you can't talk to an actual person and there is no option for Simple Delivery queries that match my issue. The buyer has said it's not the first time this has happened, it must be very frustrating for him. Also, I thought ebay said that with Simple Delivery, the buyer choses the courier, obviously not, because I can't imagine my buyer would chose Evrii if he has had so many issues with them.
How can I contact ebay to complain about this? I now have the parcel and if I resend it, it's going to cost me money and it will probably be returned again.
I really don't know what to do. Any idea's please?
**peaseblossom**
Mentor3 weeks agoYou could cancel/refund the transaction with the buyer's agreement. Opt out of using Evri with Simple Delivery in your postage preferences. Then relist for the buyer to buy again using Royal Mail.