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Issues with seller communication
Summary: pimpypants described an issue with a seller regarding the purchase of a chair that has not been received. Despite communicating and offering to meet for collection, the seller has been non-responsive. **peaseblossom** advised considering a cancellation and reminded pimpypants of the 30-day refund policy through eBay if needed.
Hi folks- experienced seller and buyer here. Not sure if I have just been lucky but in all my years, I’ve not really come across this issue. Bought a chair a few weeks ago. It didn’t arrive- no tracking data. Contacted seller (who had only bought a few items on eBay) and he eventually answered after a few days. He said he hadn’t realised the item had sold and did I still want it? I confirmed that I did. More days go by and he messages to say he doesn’t understand the simple postage system- I talk him through it. Tracking details go up- RM to collect. All fine. Tracking then shows a collection fail message and I message to ask him what happened. No response til two days later and he confirms RM failed to collect. To hurry this up, I say I can meet and collect item. He suggests Aviemore- fine by me. He then doesn’t respond. I suggest re-booking the collection- nothing. I message and say is everything ok- nothing. I have no chair and I’m working at home and I really need the item so don’t want to cancel at this stage. Anything else I can try? TIA.
**peaseblossom**
Mentor2 weeks agoIf the seller is reluctant to sell there is nothing you can do apart from telling them to cancel and refund. Bear in mind, you have 30 days to get your money back via ebay, if that becomes necessary.
pimpypants
OP2 weeks agoThank you very much- I’ll give him tonight and then go to eBay tomorrow. Thank you for your help.