International return / refunds - tax?

Question

Hi - I sent an item from UK to Germany via GPS. It did not arrive and therefore i refunded the buyer, but they only received the cost of the item, not the import charges and GPS shipping cost they paid. How do they get this money back?ThanksBen

red_magpie · Accepted Answer

Why did you refund them yourself?? Assuming that the item was successfully delivered to eBay's reshipping hub, your responsibility for the delivery ended there. The international delivery is entirely eBay's responsibility and eBay is responsible for refunding them.   Ditto it will be for eBay to advise them on recovering their import charges. None of this is your concern. They didn't even pay you for the international delivery, they paid eBay.