international return issues my story | Member To Member Support

goidor · 2026-01-03T21:40:49.245000Z

hi im posting this to maybe help anyone else who is faced with an international sale but cannot provide a return labeli would like to share my recent experience regarding an international sale i sold a laptop to someone in italy item arrived in good time ebay global shipping was not usedwithin 24 hrs the buyer had opened a case of item not as described so basically the laptop turns on and works on external screen but not its own one the screen is not broken probably a loose cablei accepted the return spent 2 days trying to get a label to upload for buyer to returnthings i triedrang ebay for help was told he would move up higher to get help i needed someone would ring in next hour they didnttried to register on italian postal was not possible i cant provide info they needbuyer refused to give me his paypal addy so i could send money to pay for lablelhe also didnt answer questions like are you able to print a label if i send one no replyits an easy fix im happy to pay at local computer shop for repair no replycan you contact ebay italy for advice no replyall he says is he is waiting for ebay to send him a label they dont i do i tell himi sent my message in english and italian to himtoday i rang CS early to get an english talking person no offence meant to anyonehe listerned to me read all messages and said i can he can see ive tried very hard to resolve this issuehe would now email ebay italy and ask them to help resolve it i should receive a response within 24 hrs from ebay italy i got a reply from them within 2 hrs ( see below)Thank you for contacting eBay Customer Service.My name is Heaven, and I'm happy to assist you with dispute no. xxxxxxxxxxx. From the checks you have provided the buyer with sufficient funds to create a return label, thank you for your cooperation I have informed the buyer of this incident. I have suspended the process for 3 days to give you both the opportunity to proceed with the return. I'm sure I've provided you with the necessary information. I wish you all the best and a successful continuation on eBay.Best regards,HeaveneBay Customer Service since this reply (03/01/26) the case has been put on hold for 3 days for them to gather more informationive not been asked for anything yeti will update as and when i hear anything or have an outcome

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international return issues my story | Member To Member Support | eBay UK