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INPOST fail
Summary: bgs_crafts_and_items encountered issues with sending a package through INPOST as the postage label provided was invalid. Attempts to resolve the problem with INPOST and Packlink were unsuccessful, as both systems did not recognize the tracking number. Additionally, efforts to seek help from eBay's AI support have been ineffective, leaving the sender unable to proceed with the delivery. They are seeking suggestions on how to resolve the issue.
The buyer request delivery through INPOST. I followed the instructions and received a postage label that was invalid when I went to some INPOST Lockers. The label only contains a tracking number. I contacted INPOST and they said the Tracking number is not theirs. I have tried to log into Packlink but it asks me for the tracking number which it then says is invalid. I have tried cancelling the INPOST Postage label but it won't do it as the tracking number is invalid. I can't find any human help through EBay - it's all completely useless AI and the package I need to send is locked to INPOST but I can't send it! Any suggestions how to resolve this?
**peaseblossom**
Mentor3 weeks agoYou'd have to cancel the whole transaction with buyer's agreement and relist for them to buy again. They will get a refund from ebay for the unused label. You can opt out of using Inpost in your postage preferences if you like.